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COVID-19 Useful Info

Our top priority is you!

Your safety and security, as well as your satisfaction, is a matter of urgency for us. As coronavirus (COVID-19) is spreading and appears to evolve we are committed to ensuring your travel arrangements with flexibility.

We hope that we’ll have the opportunity to welcome you soon, but in the meantime please find below our updated flexible policies.

STAY SAFE DURING YOUR FUTURE STAY WITH US

All safety precautions and measurements have been met according to the guidance of local, European, and global authorities of health and we would like to thank you in advance for trusting us. During these challenging times, we are committed to keep you satisfied and serve you with excellence.

Our hotel teams are receiving ongoing briefings and enhanced operating protocols.

  • We have increased the frequency of cleaning our public areas (including lobbies, elevators, door handles, public bathrooms, etc.) and have continued the use of a hospital-grade disinfectant.
  • We will continue to adjust the food and beverage service in accordance with current food safety recommendations.
  • We have increased the deployment of antibacterial hand sanitizers.
  • We support and follow the guidelines and recommendations of local and health authorities

We, at All Senses Ocean Blue Resort start this season with great joy and optimism and welcomes you to one of the most beloved hotels of HotelKeys Group, complied with all the latest health and sanitation protocols according to the most updated Greek legislation.

UPON ARRIVAL & BEFORE DEPARTURE

Our warm smile cannot be hidden so we have installed sneeze guards at the front desk at the reception area and all the proper floor markings for the appropriate social distancing we have to keep.
Guests are also welcomed in our outdoor spaces with safe distances for a contactless check-in process
Temperature measuring with touchless devices
Disinfection of guests’ luggage & handling with PPE and sanitization sticker is applied.
Check out must take place until 11:00 and check-in must be at 16:00 and onwards.
We urge you to use the service of receiving your invoice upon check out via email and payments are preferred to be done with debit or credit cards.
All your room keys and electrical card are sanitized very carefully before your arrival at the hotel.

ACCOMMODATION

Meticulously cleaning, naturally aired rooms and deep sanitation of rooms before your arrival, also proper attention to all room spots that are mostly used and touched, such as doorknobs, telephone, bath and washbasin tabs, tv control.
We would be happy to inform us upon your arrival if you wish to take care of your room on a daily basis since according to the all-new health safety protocols, we are not obligated to do so. It is suggested the cleaning and change of linen and towels to be 2 times per week.
We have removed from all our rooms, decorations, info and directory folders, laundry bags, and extra runner linen from the bed.
Special health and sanitation accessories can be provided upon request.
A/C filters cleaned and disinfected after every departure

CLEANING & SANITATION OF PUBLIC AREAS

Daily, all indoor public areas are properly aired.
All the public used spots & elevator of the hotel are frequently cleaned thoroughly.
Guidance of elevator use by one person or a family
Sanitizer dispensers can be found in every public area of the hotel for our guest’s convenience and in all back of house areas for our valued staff.
Clear signage of cleanliness procedures & routes demonstrated in all common areas
Frequent and thorough cleaning of all ventilation fans and air conditions.

FOOD & DRINKS

Our Chef is looking forward to surprising you with many tasteful food statements, so we maintain our buffets style service for breakfast, lunch, and dinner since food and drinks at All Senses Oceam Blue are a point of reference for all of our guests.
Indoor and outdoor setting at Captain’s Main Restaurant ensures distancing, 1,1 to 1,7-meter space between tables
We keep the proper table and chair distancing in our bars indoor or outdoor areas according to the updated rules and regulations
Our service team will exclusively serve your food at the buffet area for safety reasons but also because we want to make you feel like home.
Packaged products to be introduced in our buffer & beach bar
Depending on the real-time restaurant occupancy we are happy to expand our operation hours at Captains Main Restaurant:
Breakfast: 07:00-10:30, Lunch: 12:30 – 15:00 and Dinner: 18:00-21:30

Mandatory sanitation of your hands during your entry at the restaurants while keeping the safe distance between other guests.
All tables are provided with one use only paper table mats.
Daily cleaning and sanitation in all the areas of kitchen, restaurant, and bars.
We are following all HACP and ISO 22000 procedures.

POOLS

All our sunbeds and umbrellas have a certain distance from each one according to safe distancing protocols.
Reservation of sunbeds/towel is not allowed by no one except they are physically present at the time.
Pool towels will be provided in every room per person.
All pools will operate according to all new and updated health procedures & protocols.
Systematic chlorination of pools with disinfectant products as designated by our specialist team.

ENTERTAINMENT

This summer we will continue to enjoy soft animation programs mainly outdoors.

SPA will operate this season upon appointment and according to the health and sanitation protocols

Services not available this season:

  • Indoor Pool
  • Gym
  • Playground

STAFF HYGIENE

All our staff is trained according to all the new hygiene and proactive health rules, as also their use of personal hygiene.
Thoroughly check of all staff health certificates.
Use of gloves and mask where it is necessary with the ability of constant change.
All the staff is trained for possible Covid-19 impact and how to manage according to health protocols.
Permanent collaboration with a doctor for health services.
Constant all-time training, briefing, and compliance according to the rules of the competent authorities and the most up to date health protocols.
Especially this season the unrivaled hospitality of All Senses Ocean Blue and our anthropocentric philosophy have a greater and special meaning. Our staff will always be there to pamper you so you will enjoy a Relaxing & Pleasant Holiday with Safety!

#AllSensesOceanBlue